• My order didn't go through. What can I do?

    Please contact our Customer Care Team via live chat, contact form or

  • My order has been declined – do I need to place a new order?

    Please contact our Customer Care Team via live chat, contact form or

  • Why should I set up an account?

    By creating an account, you will be able to move through the checkout process faster, manage your personal information, and track your orders, and more. Create your account here.

  • How to redeem coupon code?

    The ''Enter Promo Code'' box is inside your shopping cart. Click on the shopping cart icon and it will bring you to the page where you can apply the coupon code under ''Enter Promo Code'' box.

  • Can I change my order after it is placed?

    Please contact our Customer Care Team via live chat, contact form or

  • Can I choose the currency that I prefer?

    The currency depends on the ship-to-country and is fixated automatically upon check-out.

  • What forms of payment does LOGOS accept?

    LOGOS accepts the following forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, Alipay, Wechat Pay and PayPal.

  • When will my credit card be charged?

    Your credit card will immediately be charged upon purchase.

  • How do I reset my account password?

    Please click " Login" and hit the "Forgot your password?" button, then enter your email address to receive a password reset link.

  • How can I receive the latest news and updates?

    Without logging-in:
    You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the ''Subscribe Newsletter'' box on the right-hand side.
    After logging-in:
    Go to 'My account' >> ''Email Subscription'' and click ''Edit''

  • How can I unsubscribe to newsletter?

    After logging-in, go to 'My account' >> ''Email Subscription'' and click ''Edit''
    Scroll down to bottom of the lastest newsletter you have received and click on 'unsubscribe'.

  • How can I cancel my order?

    Please contact our Customer Care Team via live chat, contact form or

  • How do I order online at LOGOS global ?

    Start shopping with us by using your preferred delivery country - ''Shipping Destination'' at the bottom left of our website . Shop by category to select your item. Click “Add to cart” to add the item to your cart and proceed to check out. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your LOGOS account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping address. Then click on '' Next- Payment'' to fill in your billing address and payment details. Check all required details are filled properly and hit ''Place Order''. Your shipment should now be on the way! If you have any questions, please don't hesitate to reach out to our Customer Care Team by via live chat, contact form or


  • How fast is the delivery?

    Our customers typically receive their orders within 4-6 days of shipping.
    Most East Asian countries and North America: 4-5 days
    Rest of World: 5-6 days

  • Where do you ship my order from?


  • Can I have my item delivered to a PO box?

    Unfortunately no.

  • I cannot find my country on the country selector. Can I still order from you?

    Certainly. If your country is not listed on the country selector, please select 'Other Locations'. Please note we do not ship to below countries from global site:
    Hong Kong
    South Korea
    North Korea
    Sudan/South Sudan
    Due to the situation in Ukraine, all international shipments to Ukraine and Russia are temporarily suspended until further notice.


  • Do I need to pay taxes and duties to the courier upon delivery?

    We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

  • What should I do if the courier asks me to pay taxes and duties?

    Please contact our Customer Care Team first via live chat, contact form or


  • How can I be notified if the product I want is back in stock?

    When a particular item is out-of-stock, you can click on ''Notify Me''. Please enter your email address and then click ' Submit'. You will not receive any confirmation email upon submission but will receive a notification when the item is back in stock.

  • Can I purchase a product that I have seen from your Japan website?

    We cannot ship outside Japan from our Japanese site. Please use this dedicated global e-commerce site.

  • Can you check the availability of a product in local store?

    Unfortunately no. Please contact respective LOGOS stockist for such enquiry.


  • What is the return policy?

    -Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by LOGOS within 45 days from the date of purchase, barring any customs-related delays for returns from outside Japan.
    -All returned items must be in their new and original condition: unused, unwashed, unworn and with tags attached.
    -If the product has an odor, stains, or scratches caused by you, we can’t accept returns. -If the package is opened for products of which the package is a part of the product, we can’t accept the returns.
    -If you have lost the warranty card for a product that comes with a warranty card, we can’t accept returns. -All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
    -No returns or exchanges for discounted items are accepted.
    -Returns that do not meet the above requirements will not be accepted.
    -You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

  • Can I return a product that was bought during sale?

    No returns or exchanges for discounted items are accepted.

  • Do I have to bear the return shipping costs?

    Yes. You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

  • What is the estimated return shipping costs? Is it close to the shipping fee quoted on the website when the order is below free-shipping threshold?

    Please contact your preferred courier with tracking service for quotation. The shipping fee quoted on the website for large/heavy items is not a reference for the actual return costs.

  • How can I return my order?

    First check if your order fulfills the return policy and contact our Customer Care Team via live chat, contact form or for next steps.

  • Can I return an item that I bought online to a local store ?

    Unfortunately no.

  • How long does it take for a refund to be issued?

    Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact Customer Care Team via live chat, contact form or next.

  • What should I do if the product I have just received seems defective?

    Please contact Customer Care Team via live chat, contact form or immediately.


  • What is the LOGOS's story ?

    The brand was established in 1985. The company was founded in 1928 and has been dealing with camping gear since its establishment as a wholesaler of fishermen's tools and the manufacture and sale of rainwear and workwear. Our logo, the Maple Leaf, has this in mind. Like the veins of a leaf that grows vigorously, we want to be the number one brand for expanding connections between nature and people. LOGOS will continue to provide user-friendly and enjoyable products.

  • Is LOGOS a susbainable brand?

    The brand will celebrate its 40th anniversary in 2025. The brand has a certain recognition in Japan as a camping gear, and there are about 50 LOGOS SHOPs in operation throughout the country.


  • Do you provide warranty and repair for a LOGOS item that I purchased from your authorized retailer?

    Please note that possible after-sales service is applicable to only purchases made directly through this global website. For any purchases made from other channels, please contact the respective place of purchase for warranty and repair inquiries.

  • What kind of warranty do you offer?

    Currently no products are covered by warranty. If the product is defective in the initial stages, it will be replaced as soon as possible.


  • Do you provide gift-wrapping?

    Regrettably, we currently do not offer a wrapping service.


  • How do I choose a ground sheet?

    Size: It's generally recommended to select a ground sheet that is slightly smaller than the size of your tent's inner tent. This allows the ground sheet to fit snugly underneath the tent, preventing water from pooling between the tent's base and the ground sheet.

    Folding: If the ground sheet you have is larger than the tent's inner tent, you can fold it to make it smaller. This ensures that the ground sheet doesn't extend beyond the tent's footprint and helps maintain a proper barrier against water.

    By following these guidelines, you can help prevent water from entering or pooling between the tent's base and the ground sheet, thereby keeping the interior of your tent dry and comfortable.

  • What is the bending of duralumin (aluminum) frame?

    If the frame is made of duralumin (aluminum), ``bending'' will always occur due to the characteristics of the material. This bending allows the frame to deflect and absorb forces, contributing to the stability and resilience of the tent.
    The phenomenon is "curved bending" is indeed a characteristic of duralumin (aluminum) frames. When the frame encounters a certain curved shape, it may adapt and bend to match that curve. This is a normal behavior and does not typically interfere with the functionality or use of the tent.
    It's important to note that frame bending can occur regardless of the frame's thickness or the shape of the tent. However, as long as the bending is not extreme enough to significantly deform the tent's shape, it should not affect the tent's usability.
    Additionally, it's worth mentioning that it is common for the frame to exhibit some curving after its initial use, and this is generally not a cause for concern. The repeated use and application of forces on the frame can contribute to this curving, but it should not impact the overall performance of the tent.

  • How to set up the tent without putting stress on the frame?

    To set up a tent without putting excessive stress on the frame, you can follow these steps:

    1. Hold the sleeve: When setting up the tent, instead of holding onto the frame itself, hold the sleeve or fabric channel through which the frame passes. This way, you distribute the force along the entire length of the sleeve, reducing the strain on any one point of the frame.

    2. Feed the frame into the sleeve: Slowly and steadily feed the frame through the sleeve or channel, guiding it along the designated path. Be cautious not to force or twist the frame excessively, as this can increase stress on the frame.

    3. Lift the ceiling: Once the frame is threaded through the sleeve, have one person enter the tent and gently lift the ceiling or inner fabric. By doing this, you reduce the load on the frame, allowing it to settle into its intended position with less strain.

    4. Secure the frame: After the frame is in place, follow the tent's instructions to secure the frame using stakes, clips, or other fastening mechanisms. This ensures stability and proper tension without relying solely on the frame itself.

  • What should I do if there are water droplets on the inside of the flysheet or inner tent?

    To help reduce condensation and improve ventilation, here are some recommended steps:

    Guy line tension: Ensure that the flysheet guy lines are adequately tightened. This helps create tension in the flysheet, which can prevent it from sagging and coming into contact with the inner tent. By maintaining a gap between the flysheet and the inner tent, you reduce the chances of moisture transferring from the flysheet to the inner tent.

    Ventilation: Open the ventilation holes or vents in both the flysheet and inner tent. These vents allow for proper airflow, which aids in reducing condensation. Ideally, place the vents in a way that promotes cross-ventilation to facilitate air movement within the tent.

    Air circulation: Consider leaving doors or windows slightly open to enhance air circulation inside the tent. This also helps in maintaining a balanced temperature and reducing humidity levels.

    Campsite selection: Choosing an appropriate campsite can also contribute to managing condensation. Select a location that offers good airflow, such as an area with a breeze or near open spaces. Avoid camping in low-lying areas or spots where moisture tends to accumulate.

  • Can I use fire inside the tent or under the tarp?

    Fires are strictly prohibited inside the tent or under the tarp.

  • Do you repair zippers?

    Regrettably, we do not repair zippers.

  • Do you sell flysheets and inner tents?

    Regrettably, we do not sell flysheets or inner tents.

  • How can I minimize the damage to the joint part of the duralumin (aluminum) frame?

    Ensuring proper connection and handling of the joints is indeed crucial for maintaining the integrity of the frame. Here are some tips to help minimize the risk of damage:

    Proper joint connection: When setting up the tent, make sure the joints of the duralumin frame are securely connected. Double-check that all connections are properly aligned and engaged. This will help distribute the load evenly across the frame and reduce the risk of joint separation or failure.

    Frame passing through the sleeve: When passing the frame through the sleeve or fabric channel, take care to avoid excessive force or twisting that could cause the joints to come loose. Applying gentle pressure and pushing the frame through from one side, as you mentioned, can help maintain the stability of the joints.

    Mindful frame pulling: When adjusting or pulling the frame during setup, do so with caution. Avoid sudden or jerky movements that could strain the joints. Instead, use controlled and steady motions to minimize stress on the frame.

  • Why are there white dots appearing on solar block processed products?

    These dots are a result of the manufacturing process and are within the specifications of the product.
    Solar block processing: Solar block processing involves applying a black coating to the back of the fabric of certain products, such as tents or tarps. This coating provides UV protection and, in the case of tents and tarps, waterproofing.

    White dots: The black coating may not fully penetrate or reach the gaps where the fibers intersect in the fabric. As a result, these areas may appear as white dots. It's important to note that this is not a peeling of the coating but rather a "dropout" of the coating.

    Specifications: The occurrence of white dots is considered within the specifications of the product. It is a technical limitation that cannot be resolved, as it is a result of the coating process.

    Impact on light shielding rate: The dropout of the coating and the presence of white dots do not affect the light shielding rate of the product. The black coating remains effective in providing the intended UV protection and, in the case of tents and tarps, waterproofing.

  • What are the precautions when adjusting the height of the leg frame of the set tarp?

    1. Locate the button: Identify the button or mechanism on the leg frame that is used to release the lock and allow for height adjustment.

    2. Press the button to release the lock: Press the button or engage the mechanism that releases the lock on the leg frame. This action should allow you to extend or retract the leg.

    3. Release the button: Once the lock is released, it is crucial to release the button or disengage the mechanism. Do not continue to hold down the button while extending or retracting the leg frame.

    4. Extend or retract the leg frame: With the lock released and the button released, you can proceed to adjust the height of the leg frame as needed. Carefully extend or retract the leg to the desired position.

  • What should I do when I feel like the air is coming out of the air mattress?

    When you feel like the air is coming out of your air mattress, there are several steps you can take to address the issue. Here's what you can do:

    Check the air inlet: Ensure that the air inlet valve on your air mattress is tightly closed. Sometimes, a loose or improperly closed valve can cause air leakage. Tighten the valve securely to prevent any air from escaping.

    Consider initial stretching: If you are using the air mattress for the first time, it's important to note that the material (PVC) may stretch initially. This can create a feeling that air is escaping, but it's often just the material adjusting and settling. Give it some time to stretch and mold to its intended shape.

    Monitor air pressure: Air mattresses can experience slight depressurization over time, especially after prolonged use. If you are using the mattress for multiple days, it's recommended to add air periodically to maintain the desired firmness. Check the manufacturer's recommendations for the specific frequency of adding air.

    Optimal air injection: Some air mattresses require a sufficient amount of air to be injected for the check valve to work effectively. If you have been inflating the mattress with a small amount of air, try adding more air to ensure proper sealing and functioning of the valve.

    Inspect for damage: If you have used the air mattress extensively, it's possible that it may have incurred damage such as holes or punctures. Carefully inspect the mattress for any visible signs of damage, especially around the areas that come into contact with the ground. Avoid using the mattress in areas with sharp objects, gravel, or stones to prevent potential damage.

  • What should I do to repair the damaged (hole-filled) parts of air mattresses?

    When repairing damaged parts of air mattresses that have holes, it's important to follow the recommended steps for effective repair. Here's what you can do:

    Use repair patches or kits: Most air mattresses come with repair patches specifically designed for the material, such as PVC. These patches are typically included with the product. Alternatively, you can purchase a commercially available PVC dedicated repair kit, which will include the necessary materials for patching.

    Use PVC adhesive: If adhesive is required for the repair, make sure to use commercially available PVC adhesive. This type of adhesive is specifically formulated for bonding PVC materials and will provide a secure and durable repair.

    It's important to note that repairs to air mattresses are generally considered temporary measures. Once a hole has formed in the product, it may put strain on other areas, and the overall integrity of the mattress may be compromised. For long-term use and reliability, it's advisable to consider replacing the mattress as soon as possible after completing the repair.

  • What should I do when self-inflating mat won't inflate?

    There are a few steps you can take to address the issue:

    Check for proper storage: Self-inflating mats can lose their resilience if they have been stored in a compressed state for a long time. Ensure that the mat has been stored properly, ideally in an uncompressed or partially inflated state. This helps maintain the resilience of the foam inside.

    Use external inflation: If the mat is not inflating on its own, you can use a pump or manually blow air into the mat to forcefully inflate it. This can help restore some of the resilience of the foam.

    Remove air completely: After forcefully inflating the mat, remove all the air from it by opening the valve completely. You can gently roll or press the mat to ensure all the air is expelled.

    Repeat the process: Repeat the steps of forcefully inflating the mat and then removing the air completely 2 to 3 times. This helps restore the resilience of the foam, making it easier for the mat to retain air.

  • Can the sleeping bags be connected?

    Envelope-type sleeping bags of the same product and model number can be connected vertically.
    Due to the structure, there is a gap of around 10cm at the zipper end.

  • Can sleeping bags be washed in a washing machine?

    Sleepwear labeled as ``washable'' can be placed in a laundry net and washed in a large washing machine.
    For details, please see the washing instructions on the sleeping bag tag.

  • Do you repair zippers?

    Regrettably, we do not repair zippers.

  • Do you offer sleeping bag sewing repair?

    We apologize, but we do not offer sewing repair services for fabrics.

  • Why is the top of the bifold table is shaped like a mountain from the center?

    In order to prevent the seam in the center of the top plate from collapsing when heavy objects are placed on top of the top plate, we intentionally manufacture the top plate in a heaped shape.

  • Do you offer sewing repair of fabrics for chairs, beds, cots, etc?

    We apologize, but we do not offer sewing repair services for fabrics.

  • What does the load capacity mean?

    The load capacity notation indicates the load that can be applied without damaging the product when excessive weight is placed on the seat of a chair or the top of a table for 24 hours.
    However, it's important to note that the load capacity is not solely determined by the weight of a person. Factors such as forceful sitting, shaking, or dynamic movements can subject the product to stress levels that exceed the indicated load capacity. The load capacity is not a guideline for the weight that can be used while applying excessive force or subjecting the product to vigorous movements.

  • What kind of batteries should I use for battery-powered lanterns?

    For battery-powered lanterns, it is generally recommended to use alkaline batteries. When using alkaline batteries in a lantern, avoid mixing new and old batteries. Mixing batteries with different levels of charge can lead to inconsistent power output and reduce the overall performance of the lantern.
    Some manufacturers may produce alkaline batteries with larger external dimensions, which might make it more challenging to remove them from the lantern's battery compartment. Be mindful of this possibility and refer to the manufacturer's instructions on how to safely remove and replace batteries.
    It is advised not to use rechargeable batteries in battery-powered lanterns unless specifically stated.

  • What should I do if the lantern does not light up even after inserting batteries?

    1. Check battery orientation: Ensure that the batteries are inserted in the correct orientation, with the positive (+) and negative (-) ends aligned correctly according to the markings in the battery compartment.

    2. Verify battery power: Confirm that the batteries have enough power. If the batteries are low on charge, the lantern may not light up or may exhibit reduced brightness. It is recommended to use new alkaline batteries to ensure optimal performance.

    3. Avoid mixing new and old batteries: Using a mix of new and old batteries can affect the overall performance of the lantern. If you have a combination of new and old batteries, it is advisable to remove all the old batteries and replace them with new alkaline batteries.

  • What should I do when I do not use the lantern for a long time?

    1. Before storing the lantern, remove the batteries from the main unit. This helps prevent over-discharge and potential liquid leakage, which can lead to malfunction and damage to both the batteries and the lantern.

    2. If the lantern uses lithium-ion batteries, additional considerations apply. If the battery is stored at 100% capacity, the voltage remains high, which can strain the battery material and cause significant deterioration. On the other hand, if the battery is completely discharged (0% capacity), it can lead to over-discharge and further deterioration, including a drop in capacity and increased internal resistance. For lithium-ion batteries, it is recommended to store them at around 30% to 50% of their storage capacity. This range helps balance the preservation of battery life while avoiding over-discharge or excessive strain on the battery material.

    Regularly store electricity: If you plan to store the lantern and batteries for an extended period, it is advisable to periodically charge the batteries to maintain their state of charge. It is recommended to perform this storage charge process preferably once every 2 to 3 months. This helps prevent the batteries from fully discharging and experiencing degradation due to long periods of inactivity.

  • What should I do when water does not come out from the mobile shower (battery operated)?

    There are a few steps you can take to troubleshoot the issue:

    1. Check battery orientation: Ensure that the batteries are inserted correctly, with the positive (+) and negative (-) ends aligned properly according to the markings in the battery compartment. Incorrect battery placement can prevent the shower from functioning.

    2. Verify battery power: Confirm that the batteries have enough power. Low battery power can result in reduced or no water flow. It is recommended to use new alkaline batteries to ensure optimal performance.

    3. Avoid mixing new and old batteries: Using a mix of new and old batteries can affect the overall performance of the mobile shower. If you have a combination of new and old batteries, it is advisable to remove all the old batteries and replace them with new alkaline batteries.

    4. Check for motor rusting: If the water was not drained properly after the last use, there is a possibility that the motor may have rusted. Rust can impede the motor's functionality and prevent water from flowing. To prevent rusting, ensure that you thoroughly drain all water from the shower after each use.

  • What should I do when the body air conditioner does not restart?

    Here are some steps you can take to troubleshoot and restart the body air conditioner:

    1. Check the mobile battery: Ensure that the mobile battery is powered on and has enough charge. To turn on the mobile battery, follow the manufacturer's instructions, which may involve pressing a power button or connecting the USB cable to the battery.

    2. Reconnect the USB cable: If the mobile battery is already powered on, try disconnecting and reconnecting the USB cable that connects the mobile battery to the body air conditioner. This can help establish a proper connection and restore functionality.

    3. Check the power storage status: Some mobile batteries have an indicator light that shows the power storage status. Press the button that lights up this indicator to check if the battery has sufficient charge. If the indicator does not light up or shows low power, recharge the mobile battery as needed.

    4. Initial setup: If you are using the body air conditioner for the first time or after a prolonged period of non-use, connecting the USB cable to the mobile battery should automatically turn it on. In most cases, the fan of the body air conditioner will start running when you turn on the switch.

  • What should I do when Ecococologos does not ignite?

    Here are some steps you can take to troubleshoot the issue:

    1. Ensure proper storage: Ecococologos devices, like other fire-starting tools, may have specific storage requirements. Make sure the device is stored in a dry place and protected from moisture or extreme temperatures, as these factors can affect its performance.

    2. Keep the flame in the same spot: When attempting to ignite the device, keep the flame of the lighter or match in the same spot consistently. This allows the heat to build up and increases the chances of ignition. Hold the flame in place for a few seconds to give the device sufficient time to catch fire.

    3. Change the location of the flame: If the device still does not ignite, try changing the location of the flame. Move the flame to different areas of the Ecococologos device to ensure that the heat is evenly distributed and reaches the ignitable material. Be patient and give it enough time to ignite.

    4. Use a larger flame: If a small flame is not sufficient to ignite the device, try using a larger flame. This can be achieved by using a larger-sized lighter or multiple matches held together. A larger flame provides more heat and can help initiate the ignition process.

  • Do you sell spare replacement parts if the action cooler buckle or drain plug is damaged or lost?

    Depending on the specific year of manufacture and model number of your action cooler, the replacement parts may or may not be available or in stock.

  • Can I wash the soft cooler bag?

    Soft cooler bags cannot be submerged in water due to their construction and materials. Dip a cloth or sponge into the cleaning solution and wring it tightly to remove excess liquid. Gently scrub the exterior of the cooler bag, focusing on any stained or dirty areas. Avoid excessive rubbing or scrubbing, as it may damage the bag's fabric or insulation.

  • What is in the subzero pack?

    We use plant-based natural polymers as the content of the subzero pack. So even if the container is damaged and the contents leak out, there will be no harm to the human body. Because we use natural ingredients, the viscosity of the contents may differ due to the formulation being changed depending on the time of manufacture, but this does not affect the freezing ability..

  • What should I do if the subzero pack does not freeze?

    Here are some steps you can take to troubleshoot the issue:

    1. Check freezer temperature: Ensure that the temperature setting of your freezer is at the highest possible setting, typically around -20℃. Adjust the temperature if necessary to create optimal freezing conditions.

    2. Monitor cooling capacity: During the summer or in circumstances where the cooling capacity of the freezer decreases, the internal temperature may rise, making it difficult for the Subzero pack to freeze. If you suspect this is the case, consider turning down the temperature of the freezer even further to compensate for the reduced cooling capacity.

    3. Avoid stacking or contact with other foods: Proper airflow is essential for efficient freezing. Avoid stacking the Subzero packs on top of each other or placing them in direct contact with other food items.

    4. Give it sufficient time: Freezing can take some time, especially if the internal temperature of the freezer is not at the optimal level. Allow the Subzero pack enough time to reach its freezing point. Typically, this can range from a few hours to overnight, depending on the freezer's temperature and the specific Subzero pack model.

  • Can you repair backpacks and bags?

    We apologize, but we do not repair backpacks or bags.

  • Do you repair zippers of apparel and bags?

    Regrettably, we do not repair zippers.